Senior Director, Construction Workforce Operations

THE ROLE'S MISSION

Build and lead a high-performing construction workforce by bringing together the right people, in the right place, at the right time. You ensure that every project is delivered as promised, on budget, and in compliance with the highest health and safety standards.

As a true business unit leader, you will develop Serviceco into a high-performing, profitable business, with full accountability for its operations, teams, and financial performance (P&L).

RESPONSIBILITIES

Make Health and Safety an Absolute Priority

• Foster a culture of prevention where health and safety are shared, non-negotiable responsibilities.

• Ensure rigorous implementation of health and safety practices, including inspections, safety talks, risk prevention, and prompt corrective actions.

• Engage teams in maintaining the highest standards of safety and execution across all jobsites.

Build an Exceptional Team

• Recruit, develop, and retain a team of approximately 35 outstanding, high-performing construction workers.

• Build a strong talent pipeline and ensure the team's capabilities exceed operational demands.

• Develop team members' skills, versatility, autonomy, and accountability.

Build and Secure the Project Pipeline

• Anticipate workforce needs 3 to 6 months in advance and proactively plan team assignments.

• Maintain a confirmed backlog of at least one month of work for each team.

• Work closely with business units and partners to secure new assignments and optimize workforce utilization.

Deliver Every Assignment as Promised

• Deploy the right people, with the right skills, to the right place, at the right time.

• Ensure quality execution, adherence to schedules, and fulfillment of commitments.

• Prevent rework, unplanned extra costs, and credits resulting from execution errors.

• Maintain proactive communication and resolve jobsite issues quickly and effectively.

Maximize Productivity and Profitability

• Take full ownership of Serviceco's P&L and ensure its profitability.

• Maximize productive and billable hours by minimizing downtime and operational inefficiencies.

• Ensure alignment between hours sold, hours worked, and actual costs.

• Monitor key performance indicators and make timely decisions to achieve financial and operational objectives.

• Clarify the Serviceco business modelAdd measurable success indicators

• Minimum of 10 years of hands-on experience in construction, including 3 to 5 years managing foremen and multi-trade teams across multiple jobsites simultaneously.

• Practical knowledge of at least two of the following specialties: interior systems, millwork installation, carpentry, general site conditions, and demolition.

• Proven experience in workforce management, including recruitment, team mobilization, workforce planning and allocation, time tracking, and strong knowledge of CCQ collective agreements.

• Solid experience managing construction project budgets, including tracking actual hours worked against hours sold, production costs, extra work, and claims.

• Strong field leadership skills, with the ability to mobilize high-performing teams and ensure consistent, high-quality execution across multiple jobsites.

• Valid ASP Construction safety certification and up-to-date occupational health and safety training, along with proficiency in digital construction tools (Procore, electronic timesheets).

• Strong asset: Experience working for a specialty contractor or a construction labour supply company.